Shipping policy

At Elowen Beauty Care, we aim to provide timely and reliable shipping for all our customers. Please review the details of our shipping policy below:

Processing Time:
All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time:
Standard shipping typically takes 3-5 business days to arrive, depending on your location. Orders will be shipped via trusted carriers such as Leopard Courier Service or TCS, ensuring safe and timely delivery.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. Please note that it may take up to 24 hours for tracking information to update after shipment.
Delivery Delays:
While we strive for timely deliveries, please note that external factors like weather, holidays, or carrier delays may impact delivery times. We are not responsible for any shipping delays caused by these factors.
Address Issues:
Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.